At Selfika, we strive to process and dispatch your orders as quickly as possible. We understand that circumstances may change, and you may need to modify your purchase.
1. 12-Hour Cancellation Window
To provide efficient service, we allow a 12-hour window from the time your order is placed to request a full cancellation. During this period, our team can halt the processing of your order and issue a complete refund.
2. How to Request a Cancellation
To cancel your order, please contact our support team immediately. For your request to be valid, it must be received within the 12-hour timeframe.
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Email Support: support@selfika.com
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Subject Line: Urgent Order Cancellation Request
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Information Needed: Please include your Order Number and the Full Name used for the purchase.
3. Cancellations After 12 Hours
Once the 12-hour window has passed, your order has likely entered our automated fulfillment process. At this stage, we are unable to stop the shipment. If your order has already been processed or shipped, you must follow our 30-Day Return Policy once the package arrives.
4. Refunds for Canceled Orders
Approved cancellations are processed immediately. Funds will be credited back to your original payment method within 5 business days. Please note that bank processing times may vary.
5. Address Corrections
If you have entered an incorrect shipping address, please contact us within the 12-hour window. Selfika is not responsible for orders shipped to an incorrect address provided by the customer if the correction request is received after dispatch.
6. Contact Information
Trading Name: Selfika Email: support@selfika.com Mailing Address: 30 N Gould St Ste R, Sheridan, WY, 82801, United States.
